This is where you:​

• Clock in/out​

• Mark off completed tasks​

• Leave a General Note​

• Enter mileage (only when driving a client in your car or running errands for them in your car)​

• Pick up Open Visits​

• Communicate with your Case Managers

Company Server: 15407

• You are trying to clock in/out too early or late

  • Your agency may have a clock in/out window set which will not let you clock in/out unless you are so many minutes away from your shift’s start/end time. Check with your agency to see what your clock in/out window is set to.

• You are trying to clock in/out too far from the home

  • Make sure you are inside the home when you attempt to clock in/out.

• You do not have a visit scheduled.

  • If you think there may be a scheduling mistake, please contact your agency to ensure that you are in fact scheduled for a shift

• You have not completed your Activities of Daily Living

  • Your agency may require you to check your ADLs off + enter visit notes before clocking out. If this is the case, be sure to mark all activities as either complete or incomplete before attempting to clock out.

To request additional training, please call the office and ask to speak with your case manager or the Client Services Manager. 

We always strive to provide excellent customer service and go above and beyond for our clients whenever it is safe and appropriate to do so. If a client requests something that is not listed on the Care Plan, use your best judgment to determine whether it can be completed safely and falls within the normal duties of a caregiver or CNA. 

If you are unsure whether a task is appropriate or you are uncomfortable performing it, contact the office or your Case Manager before completing it. If a client continues to request a task that you have been instructed not to perform, politely explain that you are unable to complete it and encourage them to contact the office if they have any questions or would like to discuss updating their Care Plan. 

Open the AxisCare Mobile App and log in.  

Tap Schedule and select your current client or upcoming shift.  

Once the shift opens, tap forms button to view and sign the care plan. 

Simply click the three dots to the right in your Axiscare app and login. No username needed. Please complete initial training within 30 days.

Must work 30+ hours aweek to qualify after 90days.​

Medical​

• SBMA ($100 a monthOHC covers)​

Dental and Vision​

• Delta Dental and VSP​

Aflac Policies​

• Life Insurance​

• Short Term Disability​

• Hospital Plan​

• Cancer Coverage​

• Accident/Injury Insurance​

• Critical Illness Coverage

Overture Encore Rewards is a rewards program where you can earn points that are redeemable for cash.​

• 100 points = $1!​​

How can you earn points?​

• Refer a friend or family member to work with Overture Home Care​

• Receive recognition for picking up shifts, going above and beyond, and more!​

• Consistently clock in/out on time using the AxisCare mobile app​
  

Pay is deposited by Thursday each week

For Payroll Questions please contact

payroll@overturehomecare.com

• ​Weekend Differential (+$2.00)​

  • Begins for shifts that start after 5pm on Fridays.​

  • Stops after shifts beginning after midnight on Sunday.​

• Onboarding Rate is $10 / Hr​

• Training Rate is $15/ Hr​

• Overtime is a blended rate of your standard rate and differential

• NEW YEAR’S DAY​

• MLK​

• EASTER​

• MEMORIAL DAY​

• FOURTH OF JULY​

• LABOR DAY​

• THANKSGIVING​

• CHRISTMAS

1. Request your days off with your case manager giving advance notice​

2. Once your day off is approved, log in to Paylocity and request your PTO hours in the app​

3. Choose request type as PTO if you are looking for Paid Time Off​

4. Choose date you would like PTO​

5. Choose how many hours you want to use​

6. Submit your PTO request​

7. If approved, you will have PTO for the day requested

• Under the Fair Labor Standards Act, Home Care workers are considered “Engaged to Wait". This means you cannot leave your clients unattended for breaks and meals. ​

• You will be paid for your entire shift, including the times you are eating or sitting with your client waiting to assist them.

• Hair and scrubs are kept clean and neat.​

• Only natural hair colors may be worn.​

• Perfumes and colognes should be kept to a minimum. Many of our clients are very sensitive to fragrances.​

• Name Tags must be worn at all times while you are on duty.​

• Tattoos Covered, Piercings should be replaced with spacers​

• Nails should be short and painted with a neutral color​

• Shoes should be in good repair. They must be close-toed and non-skid soles

• Scrub Colors: Black, Emerald Green or Navy Blue

• To stay active with Overture, you must work a minimum of 4 shifts a month (once a week)​

• If you go inactive, you cannot return to work until 6 months after your deactivation date​

• Please see handbook for further questions

• You must not go a 30 day period without working or we will accept that as your resignation ​

• You must actively request Open Visits in the Axiscare app, if you do not request any in 30 days and are not working we will accept that as your resignation​

• If you decline or call out of shifts after requesting them, that does not count as having worked or requested shifts

817-435-8491 may be called anytime. 

Office Hours: 9a-5p M-F​

• Please call during office hours for anything related to Payroll, HR, scheduling requests, or general questions

After 5pm and Weekends: ​

• Answering Service will take a message and relay to office staff on duty​

• Only call after hours to report falls, client emergencies, or client questions, or if you cannot make your shift

Excused: ​

• With 12+ Hours Notice​

• With a Doctor’s Note provided within 24 hours of returning to work​

• Proper Documentation for any other emergencies sent to your supervisor

Unexcused: ​

• Less than 12 Hour Notice​

• Notifying office via text or email (You must Call)

Two + unexcused absences within a 30 day period will result in:​

• 1st – Verbal Warning​

• 2nd – Written Warning​

• 3rd – Termination​

Regarding Tardiness, your first 3 do not count against you. Once you have your fourth in a 6 month period, it will result in:​

• 4th Tardy - Verbal Warning​

• 5th Tardy - Written Warning​

• 6th Tardy - Termination

What calls for termination?​

• Calling in 3 times in 30 days ​

• Calling in 4 times in a 6 month period ​

• Calling in unexcused 8 times in a year ​

• Calling into your first shift​

• Not arriving to a shift without calling / or calling out after your shift was to start (No Call / No Show)

If found sleeping, the following actions could occur:​

• If intentionally sleeping, you willbe terminated​

• If unintentional and you do notinform us, you will be terminated​

• If a client is injured due to you being asleep, the State of Texas may revoke your CNA certification, list you on theEmployee Misconduct Registry, and you will be terminated from employment

While on shift, do not:​

• Lay down on a couch or the floor​

• “Rest” your eyes​

• Cover up in a blanket or use a pillow​

• Prop your feet on any client furniture​

• Slouch where it could appear you are asleep​

Clients may report these behaviors, and if it appears that you are sleeping while on duty, it may result in disciplinary action up to and including termination of employment

• Contact your supervisor immediately​

• If it is an emergency, leave the home and call 911​

• You are welcome to report on your own to AdultProtective Services (800)-252-5400

What to do if you notice a change?​

• First notify the facility or Hospice company if applicable​

• Second notify Overture Home Care​

• Then contact the clients POA or family member

Please note you will be prompted at Clock-out to indicate if there was a change of condition or a fall. Select “Yes” if there was.​

If you select yes, please ensure you call and report this immediately if you have not already done so.​

Please also call if you are unsure if a fall was reported, or if they fell while our staff was not with them.

Falls: ​

• If they are unconscious immediately call 9-1-1 (unless on Hospice)​

• Caregivers DO NOT PERFORM CPR​

• If at a facility, contact the facility staff​

• Then contact Overture Home Care​

• Next contact the POA or family​

• Vial of Life: contains client's medical history, medication list, allergies,and emergency contacts (Vial of Life may be found on the back of thedoor or in the refrigerator, location may be listed in POC)

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